At HMF Traders, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a straightforward and hassle-free return process. Please read the following details to understand our return policy:
1. Eligibility for Returns
- Items must be returned within 15 days of the delivery date.
- Shoes must be unworn, in their original packaging, and in resalable condition.
- Any items marked as final sale cannot be returned or exchanged.
2. How to Initiate a Return
- Log in to your account and navigate to the “Order History” section.
- Select the item(s) you wish to return and click “Initiate Return.”
- Follow the instructions to print a prepaid return shipping label.
If you do not have an account, please contact our customer service at hmftraders@gmail.com or phone no. +92 304-1485460 to initiate a return.
3. Return Shipping
- We offer free return shipping for orders within Gujranwala. Simply use the prepaid label provided.
- For international returns, customers are responsible for return shipping costs unless the product is defective or incorrect.
4. Processing Your Return
Once we receive your returned item(s), please allow 5-7 business days for inspection and processing. Refunds will be issued to the original payment method, and a confirmation email will be sent to you.
5. Exchanges
If you need a different size, color, or style, we offer free exchanges. Follow the same process for returns, and select “Exchange” when prompted.
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact our customer service immediately at [Customer Service Email or Phone Number]. We will arrange for a replacement or full refund at no additional cost to you.
7. Non-Returnable Items
- Gift cards
- Final sale items
- Customized or personalized shoes
8. Contact Us
If you have any questions regarding our return policy, please don’t hesitate to reach out to our customer support team at [Customer Service Email or Phone Number]. We’re here to help!